Privacy Policy

1. Who We Are

This website (https://drfayazwani.in/) is the official clinical education and practice portal of Dr. Fayaz Ahmad Wani (MD Internal Medicine, DM Nephrology, Gold Medalist), Senior Consultant Nephrologist and Kidney Transplant Specialist practicing in Amritsar, Punjab, India. Clinical outpatient consultations are conducted at Fortis Escorts Hospital (Majitha-Verka Bypass, Amritsar) and Primus Medicare (32 A Race Course Road, Basant Avenue, Amritsar).

For privacy, data protection, or clinical communication inquiries, you may contact the clinic reception desk directly at +91 9797243666 or in person at the consultation centers during regular outpatient hours.

2. What Information We Collect

We collect information strictly necessary to facilitate outpatient consultation scheduling, respond to medical enquiries, and analyze website usability. We do not maintain any public online health records on this server.

• Appointment Coordination Details: When you initiate an appointment request via our consultation modal, you provide patient details including full name, WhatsApp/telephone number, patient age, body weight (optional), primary kidney or health concern, preferred consultation centre (Fortis Escorts Hospital or Primus Medicare), and preferred consultation date.
• Voluntary Medical Disclosures: Any health concern descriptions, medical symptoms, or report details shared through the form or subsequent WhatsApp interactions are submitted completely voluntarily by you or your authorized family caregiver.
• Automated Device & Usage Information: When you browse our website, standard web analytics tools (Google Analytics 4) automatically collect non-personally identifiable technical telemetry, including anonymized IP addresses, device architecture, operating system, browser type, pages visited, time spent per guide, and approximate geographic location (city level).

3. How We Use Your Information

Information collected through this website is utilized exclusively for genuine healthcare and website administration purposes:

• To coordinate, confirm, schedule, or reschedule clinical nephrology outpatient appointments.
• To enable clinic reception staff to reach you via WhatsApp or telephone to verify consultation slots and provide clinic directions.
• To provide patient education and answer logistical questions regarding dialysis facilities or transplant workups.
• To monitor portal technical stability, prevent unauthorized server access, and optimize user experience across mobile and desktop devices.

4. Legal Basis for Processing

In accordance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act 2023) and the Information Technology Act, 2000 (including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011), the processing of personal and health-related information is founded upon:

• Explicit Consent: By filling out the appointment modal and clicking "Send Request via WhatsApp", you explicitly consent to the transfer of your provided details to clinic reception personnel for the specific purpose of coordinating your medical appointment.
• Legitimate Healthcare Interests: Facilitating timely medical consultation and clinical follow-up for chronic kidney disease, hypertension, dialysis, and renal transplantation.

5. How Submission Works & Data Sharing

Direct WhatsApp Transmission: Our appointment booking modal functions through a secure client-side redirect. When you submit your booking form, your inputs are encoded into a pre-formatted text string and opened directly in the official WhatsApp application (wa.me) addressed to our clinic reception number (+91 9797243666). The transmission is processed under WhatsApp / Meta’s end-to-end encrypted messaging infrastructure and privacy policy.

Zero Commercial Sale of Data: We never sell, rent, lease, trade, or monetize patient contact information or health inquiries to third-party pharmaceutical firms, marketers, or advertisers.

Authorized Healthcare Personnel: Your details are accessible solely to Dr. Fayaz Ahmad Wani and designated clinic reception desk coordinators at Fortis Escorts Hospital Amritsar and Primus Medicare, strictly to verify outpatient slot availability.

Infrastructure Providers: We utilize trusted technological partners for website delivery: Google LLC (Google Fonts, Google Maps embeds, Google Tag Manager, Google Analytics 4) to deliver secure fonts, interactive clinic location mapping, and aggregate performance telemetry.

6. Cookies and Analytics

This website utilizes minimal standard HTTP cookies and local storage tokens strictly to maintain essential site functionality (such as remembering your dark/light theme preference) and to capture anonymous usage telemetry via Google Analytics 4 (GA4).

GA4 cookies record aggregate interaction metrics without linking your personal identity or phone number to web browsing sessions. You can configure your browser to reject all cookies or notify you when a cookie is issued. Additionally, you may opt out of Google Analytics tracking across all websites by installing the official Google Analytics Opt-out Browser Add-on ↗.

7. Data Retention

Appointment enquiries and communications received on clinic communication devices are retained only for the duration necessary to schedule, confirm, execute, and provide medical follow-up for your consultations, or as required by applicable Indian medical regulations and medical council record retention guidelines. Technical web server log files are automatically purged on a rolling schedule.

8. Security Measures

We implement verified, reasonable administrative and technical security safeguards to protect digital communications:

• HTTPS Encryption: All data transmitted between your browser and this portal is encrypted using modern Transport Layer Security (TLS 1.3 / SSL) with HTTP Strict Transport Security (HSTS) enforced.
• Access Restrictions: The public website does not expose any database of patient records. Internal administrative paths and server directories are restricted with strict access controls and security headers (X-Robots-Tag, X-Content-Type-Options, X-Frame-Options).

9. Your Legal Rights & Grievance Redressal

Under India's Digital Personal Data Protection Act, 2023, you (as a Data Principal) possess the following rights regarding personal data:

• Right to Access: The right to request confirmation of whether your personal information is being processed and obtain a summary of your records.
• Right to Correction & Erasure: The right to request rectification of inaccurate contact numbers or erasure of appointment coordination messages no longer required.
• Right to Withdraw Consent: The right to withdraw consent for future communications at any time by notifying the clinic desk.
• Grievance Redressal: In case of any questions, grievances, or data requests, you may contact the Grievance Coordinator at the Office of Dr. Fayaz Ahmad Wani, Fortis Escorts Hospital, Majitha-Verka Bypass, Amritsar, Punjab 143004 (Telephone: +91 9797243666). All inquiries are addressed promptly in good faith.

10. Protection of Minors

While Dr. Fayaz Ahmad Wani evaluates pediatric nephrology conditions (such as nephrotic syndrome and congenital kidney anomalies), appointment requests for individuals under 18 years of age must be initiated with the verified consent and participation of a parent or legal guardian.

11. Third-Party Links & External Platforms

Our website provides links to external websites, including Fortis Healthcare, scientific medical associations (KDIGO, ISN), and verified social media channels (Instagram, YouTube, LinkedIn, Facebook). We do not control and are not responsible for the privacy practices, content, or terms of third-party platforms. We encourage you to review their respective privacy policies upon navigating to external domains.

12. Policy Updates

We may periodically revise this Privacy Policy to reflect updates in clinical operational procedures, medical technology, or Indian statutory requirements. Any revisions will be published immediately on this page with an updated "Effective Date".